About ReFramed
When was ReFramed founded?
ReFramed was founded in 2021 by Kasper Simonsen, after years in the design industry — and years of sleeping on a mattress on the floor in his London home.
Where is ReFramed based?
ReFramed is based in Copenhagen, Denmark.
How can I be a part of the 'In My Room' series?
‘In My Room’ is a visual series that celebrates our ReFramed customers through honest, meaningful conversations - right from their bedrooms.
We're always on the lookout for new stories to share, so we often dive into our own customer database to find people to feature.
If you're curious and we haven’t reached out to you yet, feel free to slide into our DMs - we’d love to chat and tell you more about it!
Products
Where can I buy your products?
You can buy our products at reframedbrand.com and through various retailers across Europe — find your nearest retailer on our store locator.
North American customers can find our products through Design Within Reach at dwr.com.
How can I see what the bed looks like in a real space?
You can visit our pop-up on Borgergade, open until end of year, where you can experience the bed in person.
You can also get a feel for our universe through “In My Room” — a visual series that celebrates ReFramed customers through meaningful conversations in their bedrooms.
What are the exact dimensions?
Our MC-1 bed frame is available for EU 140cm, 150cm, 160cm and 180cm mattresses. For more info, please visit the product page.
How easy is it to assemble your beds?
The MC-1 bed frame takes about 15 minutes to assemble. If that’s not easy, we don’t know what is.
What does flat-packed mean?
Simply put, this means the bed components are packed flat and compactly in a box for easy transport. The box sizes are designed to fit DHL or GLS delivery requirements, so we can conveniently deliver it straight to your door.
Do you make the bed in custom sizes?
Unfortunately, we do not offer beds in custom sizes. However, if you have a specific inquiry regarding a larger order, please let us know - we might be able to find a solution.
Can I change my bed size over time?
No, it’s not possible at the moment. However, if you’ve already purchased a bed and would like to upgrade to a different size, please contact our team - we’ll do our best to find a solution.
What is the country of origin of your products?
Our products are locally made in Hungary, Latvia and Poland.
All our production stays within Europe, and our warehouse is based in Latvia.
How can I download product photos and 3D images?
You can download our press pictures here.
Mattress
What type of mattress should I have for my bed?
Any latex memory foam or spring mattress works. If you have any questions about what mattress to use, do not hesitate to reach out to us at hello@reframedbrand.com and we will get back to you within 24 hours.
Can I use my box mattress?
No, you can’t. Box mattresses are primarily a Scandinavian concept and are becoming less common — so it might be the perfect time to upgrade your mattress anyway.
Payments
What payment methods do you accept?
Credit card, bank transfers, and Klarna.
When will I be charged for payment?
You will be charged once purchased.
Do the prices on the site include tax?
Yes, they do.
Delivery & Returns
Do you deliver outside EU?
Currently, we only deliver to countries within Europe.
However, our North American customers can find our products through Design Within Reach at dwr.com
How soon can I get the bed?
Please refer to the individual product pages for expected delivery times.
Where is my order?
Once you’ve completed your order online, you’ll receive an email with a tracking number. You can use it to track your order and see its current status.
My product arrived damaged, what do I do?
Send us an email at hello@reframedbrand.com with your order number, details and pictures and we will get back to you within 24 hours.
My product is missing some parts, what do I do?
Send us an email at hello@reframedbrand.com with your order number, details and pictures and we will get back to you within 24 hours.
What is the return process?
You have 14 days from delivery to change your mind. Write to hello@reframedbrand.com before sending anything back, and we’ll arrange it. The bed needs to come back unassembled, complete and in its original packaging. If it has been assembled or used beyond a quick look, we may deduct for the loss in value. The full details are in our refund policy.
Do I pay for the return shipping costs?
If you change your mind, yes. We’ll tell you the collection cost before we arrange the pickup. If your order arrived damaged, faulty, wrong or with parts missing, we cover the return.